Call Analytics

Gain insights into call performance with easy-to-understand metrics and filters.

Filters

• Toggle between demo and live data.

• Filter by AI agent and Dates​

Visual Insights

• Go to the overview section and scroll, you’ll see all the insights below

• Call Volume by Type: View inbound, outbound, and web call distribution.

• Connection Rate: Track calls that are connected vs. not connected.

• Goal Completion: Tracks how many calls achieve their intended outcomes.

• Sentiment Analysis: Monitor customer mood: positive, neutral, or negative.

• Call Connectivity Heatmap: Percent showing the strength of call connections.

• Timing & Efficiency: Analyze call categories, duration, and goal success.